Help
SettleWise help
Write to us at info@settlewiseusa.com and tell us what happened. A person from the team replies; we don't publish a response time that we can't guarantee yet.
I can't sign in to my account
From Sign in, use “Forgot your password?” You'll get a link to create a new password; it expires shortly and can only be used once. If it expired, request another one.
For security, we don't say whether an email address has an account or not, either by email or on screen.
Problems with payment
Guided preparation costs $39, a one-time payment per person and renewal. You can answer and review for free; you pay to download your completed official Form I-765, or receive it if you already have that benefit granted. USCIS fees are paid separately.
USCIS fees are paid separately, directly to USCIS, and don't go through us.
That payment lets you continue editing the same case file: if you correct something and generate the form again, you are not charged again. If a screen asks you to pay again for a case file you already paid for, don't pay: write to us.
If we can’t verify a payment, we’ll say so clearly and let you check again. We never state “you were not charged” without being able to verify it.
I can't download the form
The file is assembled on our server from the saved information in your case file. If your information changes while it is being prepared, nothing is downloaded and it has to be generated again: we prefer that to delivering a half-finished PDF.
If the review flags pending information, correct it in your case file and try again.
I want to delete my case file or my account
Write to info@settlewiseusa.com from your account's email address asking for deletion. We delete the case file and the documents you uploaded. We retain purchase accounting records as required.
What we don’t do
SettleWise is not a law firm and does not give legal advice. We don't file anything with USCIS: you review, sign and file your form.